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Kava Support
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Kava is a café map app for iPhone, and most of what people write in about falls into a few groups: how your cafés, ratings and notes are stored, what a kava+ subscription adds, moving your map to a new phone, and cafés that are missing or wrong on the map. Anything else is welcome too.
info@mykava.appCommon questions
Do I need an account to use Kava?
No. Kava works fully without one. An account adds backup and lets you sign in on another phone, and you can delete it from inside the app at any time.
How do I move my map to a new phone?
Turn on backup, which comes with kava+ and needs an account. It keeps a copy of the cafés you have marked, with their ratings, notes, dates and locations, and of the cities you follow, so they can be restored. Backup is off until you switch it on, and photos are never included.
Where are my photos kept?
On your phone, always. Photos never leave it, whether or not you subscribe. Sharing sends only the picture you preview and approve, through your phone’s own share sheet.
What does kava+ add?
Two things: your cafés backed up and restored to a new phone, and a map without the big chains. Everything that is free today stays free. During the beta it is free: hiding the big chains needs no account, and backup needs a free account. After the App Store launch it is US$1.99 a month or US$19.99 a year in the US, after a 1-week free trial, and the App Store shows your local price before you buy.
How do I cancel kava+?
In Settings, Apple Account, Subscriptions. Cancelling stops the next renewal. It does not refund the period you are in, and the paid features stay on until that period ends.
A café is missing from the map. Can I add it?
Yes, with Add a café on the map screen. The catalogue behind the map comes from Overture Maps, so it is broad without being perfect, and anything you add sits on your own map.
How do I delete my data?
With an account, open the Profile tab and tap Delete my account. It deletes your account and your backup from our servers, and erases everything on the phone. Without an account, Delete my data on the Profile tab erases everything held on the phone. You can also write to us and ask.
I joined the waitlist. What happens to my email address?
It is held separately from accounts, used only to tell you about the launch, and deleted once the launch emails have gone out, or sooner if you ask.
I found a bug. What should I include?
What you were doing, what you expected, and what happened instead. A screenshot helps. Your iPhone model and iOS version help more than you would think.